This notice explains how we use any personal data I collect from you.

What information do we collect about you?

We collect name, address, and contact information when you book an appointment and for invoicing/payment purposes.

Why do we collect and use your personal data?

Our primary legal basis for processing your data is for our legitimate interests and to perform the contract between us.

How will we use the information about you?

We will use the information to provide our service to you and for payment processing.

Who might we share your information with?

We will not share your personal information with any third parties.

We will take steps to ensure your data is stored securely.

We use SumUp to process card payments. This is what they say about cardholder data security in their privacy notice (

"SumUp is responsible for the security of cardholder data which is processed, transmitted and stored within our systems. To this end, SumUp is certified as compliant under the Payment Card Industry Data Security Standard (PCI-DSS). SumUp applies best industry practice to safeguard this sensitive data and to ensure that it operates in line with these requirements, and to this end SumUp undergoes annual audits to ensure that we continue to meet this high standard."

How long we will store your information?

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for up to six years after they cease being customers for tax purposes. You have the right to request we amend or delete information we hold about you.

How can I access the information we hold about you?

You can access a copy of the information we hold about you be emailing We will provide this information within 30 days.


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What to do if you wish to raise a concern about how we process your personal data

Contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Tel: 0303 123 1113

Oakley Domestic Appliance Repairs, The Coach House, Clayway Farm, Padnal Bank, Queen Adelaide, Ely, Cambridgeshire. CB7 4UE.